Contact & Support
We're here to help you master your focus and productivity.
Fun fact: I use MentalMind myself while responding to support emails - so I'll be laser-focused on helping you! 🎯
Frequently Asked Questions
App Usage
How do I start my first focus session?
Simply tap the 'Start Session' button in the app. MentalMind will guide you through your first Pomodoro session.
Can I customize the timer duration?
Yes! Go to Settings > Timer Settings to adjust your focus and break durations.
How do I enable AI insights?
AI insights are available in the Pro version. Upgrade to Pro in the app to access personalized productivity recommendations.
Technical Issues
The app keeps crashing. What should I do?
Try restarting the app and your device. If the issue persists, please email us with your device details.
My data isn't syncing across devices.
Make sure you're signed into the same iCloud account on all devices and have iCloud sync enabled in the app settings.
Notifications aren't working.
Check your device's notification settings for MentalMind and ensure the app has permission to send notifications.
Subscription & Billing
How do I upgrade to Pro?
Tap the 'Upgrade to Pro' button in the app or go to Settings > Subscription to manage your Pro features.
How do I cancel my Pro subscription?
Go to your iPhone's Settings > Apple ID > Subscriptions to manage your MentalMind subscription.
Is there a free trial?
MentalMind offers a free version with basic features. Pro features are available through in-app purchase.
Getting Help
Before Contacting Us
- Check our FAQ above for common questions
- Restart the app if you're experiencing issues
- Update to the latest version from the App Store
- Check your device settings for notifications and permissions
What to Include in Your Email
- Your iOS version (Settings > General > About)
- MentalMind app version (found in the app)
- Device model (iPhone model)
- Detailed description of your issue or question
- Screenshots if relevant (optional)
Additional Support
Bug Reports
If you encounter a bug or technical issue, email us with 'Bug Report' in the subject line and include steps to reproduce the issue.
Privacy & Data
For privacy-related questions or data requests, email us with 'Privacy Request' in the subject line. We'll respond within 30 days.
Language Support
MentalMind is available in English and Dutch. If you need support in a different language, we'll do our best to assist you in English.
Business Hours
Support Hours
Monday - Friday, 9:00 AM - 6:00 PM (CET)
Weekend Support: Limited availability
Holidays: Response times may be longer
Still need help?
Don't hesitate to reach out. We're here to help you get the most out of MentalMind.
